Kalpit fills the administration role and is generally the interface with clients. His is the name most clients will see with the advice of receivals and dealing with the queries on jobs and the issuing of Reports. Kalpit has a scientific background which allows him to understand technical enquiries and refer them to the right people. It also helps him share the QC role with a sensible understanding of the processes.
In addition to his technical role Kalpit also does much of the invoice preparation and sending, and is the first point of contact with any queries.